Posts Tagged ‘customer retention’

7 Questions Every SaaS CFO Wants Answered

The CFO is the lynchpin of any SaaS business.  Armed with the right insight, they can shape offerings and build strategies that drive growth and power success. But first, they must ask the right ques

Churn: Debunking Myths, Revealing Mistakes, and Focusing on What Truly Matters

Customer churn is a critical aspect that every SaaS business must understand to grow and maintain a healthy revenue stream.   This article will uncover common myths and mistakes surrounding churn, p

Weathering the Storm: SaaS Strategies for Success During an Economic Downturn

In January of this year, The World Bank declared, "The global economy is perilously close to falling into a global recession..."  The world can't seem to catch a break. Already weakened by the pandem

Your Go-to Guide to SaaS User Onboarding in 2023

In the world of SaaS, building a world-class product is only one step toward business success. For many product-minded founders, acquiring and retaining customers can be even more demanding than the t

What Does “Customer Success” Mean for Software and SaaS and How Do You Measu...

In any business, customer success (CS) is that sweet spot where you've converted a lead and turned them into a loyal advocate for your brand. This results in customers being less likely to churn and m

Top 5 Reasons You’re Not Hitting Your SaaS Goals

For any new SaaS company that offers an appealing product or service, the initial growth can be surprisingly effortless. Your customer base grows, your product is selling well, your users are happy
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