About Author

Product Manager at 2Checkout (now Verifone)

Check out her latest articles

Tested Tactics to Reduce Voluntary Churn and Retain Customer Loyalty

Updated in September, 2026 Recurring revenue is earned, not owed. It comes from consistently delivering the outcome a customer signed up for, wrapped in an experience that feels effortless. The moment

How to Optimize the Content of Your Abandoned Cart Emails

Cart abandonment is a common challenge faced by e-commerce sites, with businesses having a 70% cart abandonment rate on average. As concerning as this sounds, every abandoned cart is a chance to wow t

What Are The Main Signs That Your Customers Will Churn

Have you ever noticed a customer who used to be a regular suddenly stop using your product or service? That's customer churn, and it's a critical metric for any business to track. In simple terms, cus

Retention Strategies to Adopt on the Spot

In the dynamic realm of eCommerce, customer retention isn't just a strategy—it's a game-changer. As the competition heats up and consumer choices multiply, the power of keeping your existing custome

Unfolding the SaaS Free Trial Paradigm: Best Practices for Business Growth

Want to make the shift from a Blursday to a SaaS growth day? You’re in the right place. Here you’ll find a SaaS free trial dictionary that will inform you how to navigate these all-digital and all

How to Make a Freemium Pricing Model Work for Your SaaS Business

Updated: June 2023    There are no totally unique SaaS tools. Every provider has a wide range of competitors—cheaper, faster, more established, more specific, more feature-rich, more localized
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