Posts Tagged ‘churn rate’

Negative Churn – Defy and Understand Its Importance for SaaS Success 

Updated in March 2025   When discussing churn, misconceptions often get in the way of a clear strategy. Many businesses make decisions based on common myths rather than data-driven insights, whic

The Go-To Guide to Selling a Subscription Service and Online Membership 

If you’re struggling to scale up your business or connect with clients on an ongoing basis, have you considered selling your products or services in the form of a monthly subscription? Selling a s

5 Customer Success KPIs That Actually Make a Difference

Customer success is arguably the most important factor in the success of your business, and so it’s also the most important metric you can measure. Most SaaS companies, and in fact most successful c

Ways to Take Action When Your Subscribers Are Leaving

Appetite for subscriptions is on the rise. As shoppers seem eager and investors are ready to back it up, the subscription business model has become more relevant today than ever.   A subscription

Engagement Scoring and Churn Prediction for Subscription Businesses

Did you know that up to 80% of the people that churn are customers with low or no engagement? Such numbers can break your business if you don’t do something about it. This is what I said in a recent

Turning the Tables on Churn – 7 Proven Strategies for Increasing Retention...

We get it. Customer acquisitions are sexy and absolutely necessary for a SaaS company just out of the gate, BUT relying on new customers to maintain rapid growth is unrealistic, especially once you cr
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