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Resources
Posts Tagged ‘churn rate’
eCommerce Strategies
The Go-To Guide to Selling a Subscription Service and Online Membership
If you’re struggling to scale up your business or connect with clients on an ongoing basis, have you considered selling your products or services in the form of a monthly subscription?
Selling a s
SaaS & Subscriptions
5 Customer Success KPIs That Actually Make a Difference
Customer success is arguably the most important factor in the success of your business, and so it’s also the most important metric you can measure.
Most SaaS companies, and in fact most successful c
SaaS & Subscriptions
Ways to Take Action When Your Subscribers Are Leaving
Appetite for subscriptions is on the rise. As shoppers seem eager and investors are ready to back it up, the subscription business model has become more relevant today than ever.
A subscription
eCommerce Strategies
Engagement Scoring and Churn Prediction for Subscription Businesses
Did you know that up to 80% of the people that churn are customers with low or no engagement? Such numbers can break your business if you don’t do something about it. This is what I said in a recent
Conversion & Optimizations
Turning the Tables on Churn – 7 Proven Strategies for Increasing Retention...
We get it. Customer acquisitions are sexy and absolutely necessary for a SaaS company just out of the gate, BUT relying on new customers to maintain rapid growth is unrealistic, especially once you cr
eCommerce Strategies
What Is Negative Churn and Why It Matters for SaaS?
If you’re not familiar, the term negative churn sounds like something a SaaS company should avoid at all costs. And if you understand churn as the rate at which you lose current customers, you could