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Product Manager

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Keep Voluntary Churn at a Minimum and Protect Your Bottom Line

Churn, also known as customer turnover or revolving door/leaky bucket customer flow, is undeniably among the biggest challenges a SaaS business faces. Churn puts continual pressure on a company’s sa

Ways to Take Action When Your Subscribers Are Leaving

Appetite for subscriptions is on the rise. As shoppers seem eager and investors are ready to back it up, the subscription business model has become more relevant today than ever.   A subscription

Boost Customer Retention: Provide Pausing Subscription Option

Given the context of the current pandemic, you may have seen changes in the behavior of the users of your software. Maybe you’ve noticed a surge in signups or new subscribers, and maybe you’ve ev

How to Tailor a Success Framework for Your SaaS Business

When it comes to KPIs, it might be tempting to settle for a one-size-fits-all list of SaaS metrics to measure and influence the success of your product and your business. If you dig a little deepe

An Introduction to Dunning Management: How to Keep Clients and Collect Due Reven...

Introduction Activating in a subscription model is not without its challenges. When a business depends on collecting monthly or annual amounts of recurring revenue, it can no longer focus only on

Know Your SaaS Customer Retention and Renewal Metrics

In the SaaS industry, business performance is measured in ways that are relatively new and always evolving as eCommerce grows and expands. Acquiring customers, onboarding them, increasing their reven
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