Posts Tagged ‘customer retention’

eCommerce Strategies
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8 minutes

Customer Acquisition and Retention Tactics to Scale Your Online Business –...

At our recent CommerceNow'24 event, five industry experts shared powerful strategies for driving business growth in 2024. From Karl Gilis’ focus on boosting sales through UX principles to Irina Vata
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B2B Commerce
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6 minutes

7 Questions Every SaaS CFO Wants Answered

The CFO is the lynchpin of any SaaS business.  Armed with the right insight, they can shape offerings and build strategies that drive growth and power success. But first, they must ask the right ques
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B2B Commerce
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6 minutes

Churn: Debunking Myths, Revealing Mistakes, and Focusing on What Truly Matters

Customer churn is a critical aspect that every SaaS business must understand to grow and maintain a healthy revenue stream.   This article will uncover common myths and mistakes surrounding churn, p
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B2B Commerce
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7 minutes

Weathering the Storm: SaaS Strategies for Success During an Economic Downturn

In January of this year, The World Bank declared, "The global economy is perilously close to falling into a global recession..."  The world can't seem to catch a break. Already weakened by the pandem
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Conversion & Optimizations
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9 minutes

Your Go-to Guide to SaaS User Onboarding in 2023

In the world of SaaS, building a world-class product is only one step toward business success. For many product-minded founders, acquiring and retaining customers can be even more demanding than the t
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SaaS & Subscriptions
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6 minutes

What Does “Customer Success” Mean for Software and SaaS and How Do You Measu...

In any business, customer success (CS) is that sweet spot where you've converted a lead and turned them into a loyal advocate for your brand. This results in customers being less likely to churn and m
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