Search results for "customer centric"

How To Operationalize Customer Value to Maximize Product Growth

In this post, we distill insights from our recent webinar featuring Claire Suellentrop, a seasoned marketing expert and co-founder of Forget the Funnel. With over 13 years of industry experience, Clai

What Does “Customer Success” Mean for Software and SaaS and How Do You Measu...

In any business, customer success (CS) is that sweet spot where you've converted a lead and turned them into a loyal advocate for your brand. This results in customers being less likely to churn and m

Customer Experience Trends in Voice Marketing

According to a recent study, the number of people in the United States using their voice to conduct searches is on the rise. In fact, Statista found that 123 million people in the US are using voice s

Customer Advocacy and How to Incorporate it in Your eCommerce Strategy

Imagine for a moment that your company could stop hiring expensive sales reps and start employing people to market your brand for free. Sounds crazy, right? But not only is it possible, these people a

Use an Omnichannel Approach to Create the Ultimate Customer Experience

Omnichannel commerce, a multiple-channel, integrated approach that gives shoppers an optimized, integrated and seamless experience no matter whether they are shopping in-store, online, or with various

Improve Your Customer Retention Strategy – CommerceNow 2021 

The past two years have brought about astonishing shifts in our world, with the effects of the COVID-19 pandemic and its necessary restrictions influencing nearly everything – including online busin
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