Posts Tagged ‘customer success’

SaaS & Subscriptions
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8 minutes

5 Customer Success KPIs That Actually Make a Difference

Customer success is arguably the most important factor in the success of your business, and so it’s also the most important metric you can measure. Most SaaS companies, and in fact most successful c
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SaaS & Subscriptions
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13 minutes

15 Customer Success Musts From Top Experts

Updated in March, 2020   Buyer personas, customer experience (CX), user experience (UX), conversion optimization, online payments, customer support, and a great shopping experience – these
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eCommerce Strategies
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3 minutes

Give me 5 Tips on Customer Success!

Welcome to another episode of our Give me 5! Series! In our newest video, Deborah Preston, Director of Client Success at 2Checkout, is going to focus on Customer Success and will share some great tip
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eCommerce Strategies
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6 minutes

10 Ways to Stay in Your Customers’ Hearts & Minds

Selling online is a bit of a challenge, we get it. But it's not entirely difficult if you have a customer-focused approach from the very beginning of your online business. In today's world, the custom
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Growth Strategies
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8 minutes

3 Ways to Think About Customer Success

We recently hosted CommerceNow, a two-day online event sharing everything you need to know about eCommerce. We offered sessions on a variety of topics, including customer success, which is a great way
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Uncategorized
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4 minutes

Retain Loyal Customers with these 3 SaaS Renewal Strategies

The SaaS customer journey is unique in that it doesn’t end with the purchase like it does for other business models. For SaaS-based digital goods and services businesses, the purchase is just the be
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