Updated in March, 2020   Buyer personas, customer experience (CX), user experience (UX), conversion optimization, online payments, customer support, and a great shopping experience – these

With this article, we wanted to take a fresh look at what’s new in payments, a pretty broad area and constantly under change. What is certain is that the push to make payments painless or frictionle

First, a Pop Quiz The list below contains several reasons for why new online businesses fail, according to a widely cited report conducted by CB Insights (and several updates supporting the original r