Posts Tagged ‘customer experience’

Industry Buzz – January 2021

2021 is finally here, and we have a lot to share as we wrap up 2020 and look forward to what’s ahead. As always, our monthly newsletter offers a deep dive into the most relevant topics in eCommerce,

Shifting Mindsets: How Has 2020 Impacted Consumer Behavior

While many businesses champion various conversion optimization strategies, often marketers fail to commit time towards understanding the psychological processes that can encourage customers to make a

How to Solve the New Channel Conflict in B2B Sales

One of the givens of B2B is that customers demand a frictionless, consistent, and flexible buying experience. In the current changing landscape dominated by the COVID-19 pandemic, one of the correspon

3 Ways to Think About Customer Success

We recently hosted CommerceNow, a two-day online event sharing everything you need to know about eCommerce. We offered sessions on a variety of topics, including customer success, which is a great way

Using Technology to Unlock a Great Global Customer Experience

Localizing your digital business for global commerce is unavoidably complex, but it doesn’t have to feel impossible. There are many tools, technologies and proven best practices out there to help yo

UX and CX Mistakes That Are Costing You Customers

We’re living in a world dominated by hyper-competition and this holds particularly true for etailers. Now more than ever, online businesses that want to succeed must concentrate on the overall custo
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