Posts Tagged ‘customer experience’

How to Solve the New Channel Conflict in B2B Sales

One of the givens of B2B is that customers demand a frictionless, consistent, and flexible buying experience. In the current changing landscape dominated by the COVID-19 pandemic, one of the correspon

3 Ways to Think About Customer Success

We recently hosted CommerceNow, a two-day online event sharing everything you need to know about eCommerce. We offered sessions on a variety of topics, including customer success, which is a great way

Using Technology to Unlock a Great Global Customer Experience

Localizing your digital business for global commerce is unavoidably complex, but it doesn’t have to feel impossible. There are many tools, technologies and proven best practices out there to help yo

UX and CX Mistakes That Are Costing You Customers

We’re living in a world dominated by hyper-competition and this holds particularly true for etailers. Now more than ever, online businesses that want to succeed must concentrate on the overall custo

Commerce Automation and 5 Key Takeaways from the TechnologyAdvice Expert Intervi...

Raj Badarinath, the VP of Marketing and Growth Services at Avangate, was a recent guest on the TechnologyAdvice Expert Interview Series. The series, which is hosted by TechnologyAdvice’s Josh Bland,

Reduce Churn By Improving Your Customer Experience

It’s no surprise that controlling and tracking churn is critical to the success of your SaaS company. According to the 2014 SaaS Metrics Report from our friends at Totango, 40 percent of high-growth
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