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Dragos Cojocaru

Senior Chargeback and Refunds Manager

Check out his latest articles

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8 minutes

How to Manage False and Fraudulent Chargebacks

Chargebacks can be a nightmare, but knowing what causes them can guide a business to where and how it needs to improve its online payment processing capabilities. As such, there are times when false c
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6 minutes

Chargebacks: What Are They and How Can Your Brand Avoid Them?

eCommerce companies lose $31 billion each year due to chargebacks. What started as a legal mechanism to protect shoppers from fraud has become a persistent threat to the profitability of online mer
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6 minutes

A Guide to Visa’s Latest Chargeback Rule Update

Visa has recently announced changes to its chargeback rules. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code.   Thi
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Disputes, Chargebacks, and Refunds: Do You Know Which Is Your Worst Enemy?

Updated in March, 2022.   Disputes, chargebacks, and refunds can have a substantial effect on your revenue. The rise of eCommerce has made it easier than ever for unhappy customers to ask for a r
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