Recent conversations with SMB vendors have raised the question of Apple Watch and whether it presents an opportunity for them. I thought I would capture some of the key points of our discussion in a q

1. Self-Service moves everywhere The self-service channel is fast emerging as an easy, affordable way to gain customers and an asset that no company can ignore. As new technology and resources emerge,

SAP to Acquire hybris to Deliver Next-Generation Customer Experience - the recent consolidation is reflective of maturity in key software markets such as commerce, and the need for unified solutions t