A Letter to Our Clients and Partners during COVID-19

3 minutes

Hello,


This is a challenging time for all of us, and our hearts go out to everyone affected by the outbreak of COVID-19. We’re monitoring this situation, and we strive to comply with guidance and regulations from government and public health authorities across the globe.

Our number one priority is the safety of our team members and our customers. We are constantly working to help everyone stay safe while continuing to serve you and your business. 


Our teams

Our global teams are successfully working from home and we will continue to do it for the next few weeks/months, depending on how the situation develops. We are grateful to have at hand all the tools needed to communicate virtually, internally, and externally.


Our customers

Fortunately, the nature of our business is digital, so we expect lower disruption in our operations due to COVID-19. We know it’s of critical importance to ensure business continuity for our customers and partners. 2Checkout utilizes multiple datacenter facilities located in multiple continents, as well as cloud-based infrastructure to ensure scalability, reliability, and performance. We are therefore fully prepared to scale up our payment processing, and order management capacity, should a surge in eCommerce activity occur, in any country where our clients are selling (we already see spikes in software for remote collaboration, streaming, education & online courses, security, multimedia, etc).

We understand that these might be very difficult times for some of your businesses while for others it might be a time of growth. We want to assure you that our teams are here to support you every step of the way and that they will work continuously to make this period as easy as possible.

To better understand how the situation is impacting you and your business, we also developed a brief survey. The insights will be compiled into a free report on the topic, so please take a couple of minutes to provide your perspective.

Please reach out and tell us how we can help you through these times. We’ve prepared a Commerce Survival KIT for you that includes:

  • Ideas on how to grow your business and manage disruptions to cash flow
  • Retention strategies and Conversion rate optimization ideas
  • Best books to read / Great online resources/events you can attend

While we are disappointed that we will not meet in-person at events and tradeshows soon, we are still excited to be in touch online. Regardless of location, health situation, or government policies, you can still reach out to us with any concerns, questions, or ideas for improvement.

We want to make sure you have as many resources at hand as possible, therefore we recommend you continue to visit our Resources area and follow the inproduct messages with free access to premium plans and services to support your business during and after the crisis. 

We also encourage you to register for our virtual event, CommerceNow, taking place June 10-11. It’s a great chance to gain the best insights from the most thought-provoking speakers in the industry.


Our community

2Checkout teams are set to bring a humble contribution to the community by launching dedicated campaigns in support of customers. Also, we collaborate with our platform partners to be of service to those that need to switch in-store sales to online or transition to different selling channels – e.g automation of orders via resellers online. Please contact our team to share how we can be of service.


Our commitment to your organization is unshaken. We are in this together and we’re fully dedicated to delivering the best eCommerce experience.

We’re confident that as a team and as partners, we will get through this unprecedented time with minimal interruptions. 

We wish everyone the best of health.


Erich Litch, President and Chief Operating Officer

on behalf of the entire 2Checkout Team


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