In the blink of an eye, the digital goods market has rapidly exploded from a niche sector to a large chunk of the eCommerce landscape. Valued at over six trillion USD as of 2023 – that number is exp

Recent conversations with SMB vendors have raised the question of Apple Watch and whether it presents an opportunity for them. I thought I would capture some of the key points of our discussion in a q

1. Self-Service moves everywhere The self-service channel is fast emerging as an easy, affordable way to gain customers and an asset that no company can ignore. As new technology and resources emerge,